General Terms and Conditions

These General Terms and Conditions (GTC) apply to all contracts between Ralph Köbler (the “provider”) and his clients (the “participants”) regarding participation in The Wholeness Work® trainings, training programs, coaching sessions and related services.

Differing, conflicting or supplementary terms and conditions become part of the contract only if their application has been expressly agreed to in writing.

Registration

Registration for trainings and training programs is made in writing (by email, telephone or online form). By registering, the participant accepts these GTC as binding.

Conclusion of contract

The contract comes into effect with the written confirmation of registration by the provider. Where the number of places is limited, the order of registrations decides.

Coaching appointments

Individual coaching appointments are arranged individually and count as bindingly booked as soon as an appointment has been confirmed.

Prices

The prices valid at the time of registration apply. All prices include statutory VAT unless stated otherwise.

Payment terms

• Trainings and training programs: 50% on registration, the remaining amount 14 days before the training begins
• Coaching sessions: payment after the session, or in advance for a series of appointments
• Payment methods: bank transfer, cash payment on site

Late payment

In the event of late payment, participants can be excluded from the event. Amounts already paid are not refunded.

Withdrawal by the participant

Trainings and training programs:

• Up to 28 days before the start: free cancellation
• 14-27 days before the start: 50% of the fee
• 7-13 days before the start: 80% of the fee
• Less than 7 days or no-show: 100% of the fee

Coaching sessions:

• Up to 48 hours before the appointment: free cancellation
• 24-48 hours before the appointment: 50% of the session fee
• Less than 24 hours: 100% of the session fee

Withdrawal by the provider

The provider may withdraw from the contract if too few participants register or for good cause. Amounts already paid are refunded in full. No further claims arise.

Changes

The provider reserves the right to change dates, content and trainers for good cause, provided this is reasonable for the participant. Participants are informed in good time.

Online formats

For online events the participant is responsible for a stable internet connection and suitable technical equipment. Technical problems do not entitle the participant to a reduction or a refund.

Certificate of attendance

Certificates of attendance are issued only for full attendance. For events lasting several days, a minimum attendance of 80% is required.

Conduct

Participants undertake to treat one another respectfully and to observe the house rules of the respective venues.

Confidentiality

Confidentiality is to be maintained about the personal content and experiences of other participants. Photo, video and audio recordings are permitted only with express permission.

Health

Participants with health limitations or mental health conditions are required to inform us in advance. The Wholeness Work® is not a substitute for medical or psychotherapeutic treatment.

Limitation of liability

The provider is liable only for damage caused by intentional conduct or gross negligence. This does not apply to damage arising from injury to life, body or health.

Exclusion

Liability for indirect damage, loss of profit and consequential damage is excluded to the extent permitted by law.

Participant liability

Participants are liable for damage they cause to the premises or the facilities.

Copyright

All materials, content and methods are protected by copyright. The Wholeness Work® is a registered trademark of Connirae Andreas.

Right of use

Participants receive a non-transferable right of use for personal purposes. Passing materials on or using them commercially is not permitted.

Authorization to teach

Teaching The Wholeness Work® content is permitted only with the corresponding certification by authorized Teaching Trainers.

Applicable law

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

Place of jurisdiction

The exclusive place of jurisdiction for all disputes is Vienna, provided the participant is a merchant, a legal entity under public law or a special fund under public law.

Severability clause

Should individual provisions of these GTC be invalid, the validity of the remaining provisions is not affected.

Changes

Changes to these GTC are communicated to participants in writing and are deemed approved if no objection is raised within 14 days.